TERMS AND CONDITIONS.

LAST UPDATED:

HANN’s TEA provides access to the website https://hannstea.co.uk (the “Website”) and sell our products to you subject to the conditions set out on this page. Our aim is to provide the best customer service that we can.

1. AGREEMENT AND TERMS.

These terms and conditions contain a legally binding agreement made between you and HANN’s TEA. Concerning your access to and use of our website you agree that by accessing this website, you have read, understood, and be bound by law by all these terms and conditions use.

2. OWNERSHIP RIGHT.

Except otherwise stated, this website is our exclusive property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States of America, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the website “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express earlier written permission.

Provided that you are eligible to access this website, you are granted a limited license to access the website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the website, Content, and the Marks.

3. USER REPRESENTATIONS.

By using our website, you represent and warrant that:

  • You will maintain the accuracy of such information and promptly update such registration information as necessary.
  • All personal information submitted is true, accurate, current and complete.
  • You are not a minor in the jurisdiction in which you reside (you’re not under the age of 13).
  • You have the legal capacity and agree to comply with the terms and conditions of use.
  • You will not in any way access the website automatically or by non-human means.
  • You will not access the website for any illegal or unauthorized purpose.

4. USER REGISTRATION.

When you visit our website with the aim of using our services, some of your personal data maybe be required for some purpose on the website personal information such as your Email address, first and last name, address, valid phone no and your credit card details before you have accesses to some features on the website.

5. PROHIBITED ACTIVITIES.

You may not access the website for any purpose other than that which is available. The website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

6. DISPATCH.

Our goods are dispatched within 2-3 business days of ordering. If an item is out of stock and we are unable to dispatch it within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order. Delivery times and estimates are subject to receipt of an order before the daily cut-off point. All orders must be placed before 1 pm Mon-Friday to guarantee Next Working Day delivery.

7. RETURNS.

If you wish to return an item and obtain a refund, for any reason, you must request to do so within 30days of purchase and the item should be in a sellable condition without any damages done to the packaging. Items with damages can be returned, if and only if, valid evidence is provided showing that the packaging was indeed damaged when bought off the shelf. In the case of order cancellations, whether it be online, or via email or telephone, you may do so within 10 hours of order placement. We pride ourselves in providing you with tea assortments imbued with exquisite flavours and offer a taste guarantee policy. This means that if unsatisfied with the taste, you may return the item and request a full refund or try a new flavour without disappointment. Just make sure you keep evidence of postage and remember your order tracking number just to avoid any confusion.

8. PRICING AND AVAILABILITY

While we make every effort to ensure the accuracy of the pricing and availability information on the website, there may be cases when these are not up to date and we owned the right to change them without notice.

9. CURRENCY.

Please note that prices shown on the website are in GBP. All transactions on the website are processed in GBP.

10. CUSTOMS.

When ordering goods for delivery outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.

11. YOUR ACCOUNT.

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within the ‘my account’ area of the website. We reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

12. USER GENERATED CONTRIBUTIONS.

You may be invited to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the website, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the website and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.

13. CONTRIBUTION LICENSE.

By posting your Contributions to any part of the website, or making Contributions accessible to the website by linking your account from the website to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.

14. GOVERNING LAW AND JURISDICTION.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

15. ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS.

We reserve the right to make changes to our website, policies, and these Conditions at any time.

16. SUBMISSIONS.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the website (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

17. CONTACT INFORMATION.

If you have any questions about this Terms and Conditions, please contact us via the various medium that is provided on our about us page.